IT support & facilities

IT information and support for students and staff


The College offers super-fast, fibre optic wifi to meet your study, teaching and research needs.

Eduroam (education roaming) is a secure, international wireless (Wi-Fi) service available to all students, staff and visiting academics at the Al-Maktoum College and other participating institutions.

Eduroam for students, researchers and educators

Get Connected, where you are

Where Can I use eduroam?

Whether you’re moving across campus or spending time studying or working at another research and education institution, eduroam gives you seamless internet connectivity.

More than 10,000 eduroam hotspots are available at universities, research centres, academies, many schools, and other research and education institutions in more than 100 territories around the world. As eduroam grows, more and more hotspots are appearing in additional places such as libraries, museums and public spaces such as railway stations and coffee shops.

Wherever you see ‘eduroam’ appear in your list of Wi-Fi networks, you can get online.

How does it work?

With eduroam installed on your laptop, mobile phone or other device there’s no need to request special accounts or borrow other people’s IDs – just activate your device and you should be online.

eduroam’s secure and privacy-preserving technology means that there is no need to enter usernames and passwords through insecure web browser forms. Your device will identify a valid eduroam access point and log-in automatically. Your password is never shared with any of the access points.

Your password for your online identity is provided to you by your ‘home’ institution- where you are enrolled in study or are employed.

Get Started

Click here to visit the eduroam Configuration Assistant Tool (CAT) and then click the large blue button that says “eduroam user: download your eduroam installer”. Select your home institution and follow the instructions from there. Should you have any issues using the installer, please contact

Are there any conditions of use?

Yes, Use of our eduroam provision is subject to our TEN Group Conditions of Use, the JANET acceptable use policy (AUP) and the JANET eduroam Policy.

Use of eduroam is limited to current students and staff of member institutions

It is an eduroam condition of use that users must remove the eduroam Wi-Fi profile from their mobile devices when their association with City College Norwich or other eduroam member institutions ends.

Further Resources

For further information, please see the eduroam website.

Eurodam Certificate

Certificate url:

Guest wifi

How do I obtain Guest wifi access for guests and visitors?

You can obtain guest IDs from reception. If you are organising a larger event with a number of visitors, we suggest you contact IT Services well in advance.

Is there a charge for using Guest wifi?

No, both our guest and eduroam wifi services are free.

Why is a username required at all?

Usernames and passwords ensure that only official staff, student, guests and visitors to the College can use our wifi service.

Why isn’t my Guest wifi account working?

The password may have been changed.  Please contact Reception for an update.


There are a couple of steps to take in order to be able to make use of the College’s printing facilities.

For students using PC’s in the shared IT suites, you should:

  1. Click here, to firstly install the printer drives onto the PC
  2. Follow the step by step installation guide for setup
  3. When prompted for login credentials, students must use your full email address and password to login (eg. Adam Smith

There is a cost for printing and students will be expected to pay for this themselves. To top up your printing credit, please visit the College reception desk.

If you have any further issues, please contact

Microsoft Teams

MS Teams is available to all College staff and students and can be downloaded on to devices here

How to sign in to MS Teams:

  1. In an internet browser, navigate to Office 365 login
  2. Sign in to your Office 365 using your College email and password
  3. Once signed in, click on the Teams app located either on the left-hand side or at the top of your homepage

Join a class with video:

You may be invited to join a virtual class. Failure to attend virtual classes will affect your class attendance scores.

  1. Select the calendar icon, situated on the left hand of the screen, to see your scheduled classes.
  2. To enter a class, you should click Join at the time of your scheduled class
  3. Your audio and video will most likely be automatically muted. You should unmute your microphone and switch on your camera

For video tutorial on how to sign in to MS Teams, click here.


Zoom is publicly available and can be accessed and downloaded here.

Launching Zoom:

  1. Click the link or URL to the Zoom room sent by your lecturer via email
  2. You will be prompted to download the Zoom application. The College recommends downloading Zoom to your device for easier access.
  3. You may be asked to put in a passcode before entering the room. If so, your lecturer’s Zoom invite should have this information available.
  4. You will then be placed into a ‘waiting room’ and will be let into the zoom call by your lecturer

The Zoom Menu:

The Zoom menu bar appears at the bottom of the Zoom window once the meeting begins. If you do not see the menu bar, move your mouse slightly and the bar will appear. (The bar disappears after a few seconds when in full-screen mode.)