Eduroam and Guest Wi-Fi

Eduroam (education roaming) is a secure, international wireless (wifi) service available to all students, staff and visiting academics at the Al-Maktoum College and other participating institutions.


Getting started- Service description and features

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. This international initiative that allows members of educational establishments to gain Internet access at other member sites easily, using credentials from their home site securely via wireless (wifi) and wired connections.

Using this service

Its important to note this service should not be used on shared devices, only devices you use yourself. This is because the device will remember the username and password from the last session. Your username & password will be securely stored on the device.

Download area QR code:

To configure your device download the setup installer or manually connect to eduroam wifi:

1. Go to the wifi settings on your device (see your device’s handbook OR Common device instructions below)

2. Ensure wifi is switched on

3. Configure your device to forget any previous eduroam wifi networks you may have joined

4. Connect to the wireless network “eduroam”



  1. Enter your Full College Username. Full Usernames are your email address – made up of your firstname initial dot lastname e.g. J.Smith, followed by the  A full Staff username should look like:
  2. Enter your password. e.g. What you login to the computers with.



  1. Enter your Full College Username. Full Usernames are usually your email address – made up of your first name initial dot last name e.g. J.Smith, followed by the A full Student username should look:
  2. Enter your e.g. What you login to the computers with.

Visitors from a site that operates Eduroam

  1. If visiting from another academic institute who also operates eduroam, you will be able to connect here, using your home institutes eduroam credentials.


Frequently Ask Questions

Can I use eduroam?

All staff and students can access eduroam using their full username and password. Guests and visitors will need to check with their educational establishments if they are also members of the eduroam network to use this facility. All other guests and visitors should use Alternative wifi provided.

Where can I use eduroam?

Eduroam is available at most Universities and Colleges in Europe and USA, and many Universities around the world as well as hospitals and research facilities in the UK. A map of eduroam locations is available here:  Further information about where eduroam is available can be found by visiting

How do I connect or set up eduroam on my device

To help you get connected as quickly as possible, we have created connection instructions for some of the most commonly used devices:

Using the eduroam installer (This supports most devices)

  1. To use the eduroam installer:
    1. Navigate to
    2. Select the blue box, eduroam user: download your eduroam installer
    3. Select Al-Maktoum College from the list
    4. Select either Student or Staff
    5. Click All platforms to view all installers available.
    6. Select the appropriate installer for your device, run the installer and follow all prompts
    7. When prompted enter your full username and password


Alternative Manual Settings

Wifi device settings for iPad/iPhone/iPod

  1. Go to Settings and then wifi Networks (turn on wifi if necessary)
  2. Select eduroam. You should be prompted for your credentials (unless it already has some stored; you can use the details button “(>)” to select “Forget this network”)
  3. Username: your full username
  4. Password: your normal password. You will be prompted to confirm the certificate –
  5. Press Accept

Wifi device settings for Mac OS

Mac OS X 10.5 and newer


  1. Open Network Preferences
  2. Click on Network Name and then Join Other Network
  3. Set Network Name: eduroam
  4. Set Security: WPA2 Enterprise
  5. User name: full username
  6. Password: (your normal password)
  7. 1X: Automatic
  8. Leave any TLS Certificate value blank
  9. Tick Remember this network
  10. Click Join and then Connect

Mac OS X 10.3.3 & 10.4 Earlier versions cannot connect using the built-in wireless client software.


  1. Open Internet Connect
  2. Click on the wifi signal icon
  3. Click on Internet Connect at the end of the drop-down menu
  4. Click on 802.1x on the toolbar or click File -> New 802.1x connection
  5. In the Configuration drop-down menu select Edit Configurations
  6. Set Description to: eduroam
  7. Set Network port to your wireless card, e.g. AirPort
  8. User name: eduroam ID
  9. Password: (your normal password)
  10. Set Wireless Network: eduroam Authentication: tick PEAP and check nothing else is ticked
  11. Highlight PEAP and click the adjacent Configure button
  12. Outer identity: leave blank
  13. Click OK to return to the Internet Connect window
  14. Click OK
  15. Click Connect
  16. If prompted to trust a certificate, tick to accept


Wi-Fi device settings for Android (version 3 or higher is necessary)

  1. Enable ‘Secure credential storage’:
    • Settings -> Security -> Secure credential storage
    • You may need to choose a password for this storage area
  2. Go back to the main menu and then choose Settings again
  3. Go to Wireless & Networks and then wifi Settings or on newer versions just choose wifi
    • If wifi is enabled, eduroam should be listed: Tap and hold on eduroam
    • Or if eduroam isn’t listed: Scroll to the bottom and choose Add wifi Network
    • Enter the Network SSID of eduroam (all in lowercase)
  4. Edit network settings or Connect to network:
    • Set security to 802.1x Enterprise
    • Set EAP Type/method to PEAP
    • Set Phase 2 Authentication/subtype to MSCHAPv2
    • Leave any user/client certificate setting blank
    • Set identity to your full username
    • Set anonymous identity to the same
    • Set Wireless password to your normal password
  5. Click Connect and then Save


Wifi device settings for Windows Phone

(Instructions based on Nokia Lumia 610 & Windows Phone 7.5)


  1. Go to Settings -> wifi
  2. Check wifi is on
  3. Wait for the phone to detect the available networks
  4. Tap on the desired network to select it Status ‘Connecting’ should appear
    • If the desired network does not appear: Go to the bottom of the wifi screen and tap “advanced”
    • The “+” (add) button allows you to type in the network name
  5. It will prompt for login credentials: full username and password

Wifi device settings for Windows 10

Standard setup

  1. Click the Network icon in the toolbar (bottom left of the desktop)
  2. Check that wifi is on – if not, turn it on by clicking in the wifi box (the box will turn blue once it is on)
  3. Wait for the device to detect available networks
  4. Click on eduroam, tick ☑ “Connect automatically” and click Connect.
  5. Enter your full username
  6. Enter your usual password and click OK
  7. Microsoft will ask if you wish to continue, click Connect

Manual setup

If the above steps do not work, you may have to manually setup your eduroam wifi.

  1. Click the Network icon in the toolbar (bottom left of the desktop)
  2. Check that wifi is on – if not, turn it on by clicking in the wifi box (the box will turn blue once it is on)
  3. Right click in the wifi box and click Go to settings
  4. Scroll down and click on Manage wifi settings
  5. Scroll to the bottom of the page. If there is a section called Manage known networks:
    1. Check if eduroam is listed
    2. If it is, click eduroam and click Forget
  6. Click the back arrow at the top left corner of the window
  7. Under Related settings, click Network and Sharing Centre
  8. Click Set up a new connection or network
  9. Click Manually connect to a wireless network and then click Next
  10. Enter the following settings:
Network name: eduroam
Security type: WPA2-Enterprise
Encryption type: AES
Security key: Leave blank
Tick ☑ – Start this connection automatically
Untick □ – Connect even if the network is not broadcasting

11. Click Next and then click Change connection settings

12. Click on the Security tab and check that the settings match the following:

Security type: WPA2-Enterprise
Encryption type: AES
Choose a network authentication method: Microsoft: Protected EAP (PEAP)
Tick ☑ – Remember my credentials for this connection each time I’m logged on

13. Click on the network authentication method Settings button

14. Check that the settings match the following:

Trusted Root Certification Authorities:
Tick ☑ – Verify the server’s identity by validating the certificate
Untick □ – Connect to these servers (examples:srv1;srv2;.*\.srv3\.com)
Trusted Root Certification Authorities:
Tick ☑ any of the following. (You may not have them all listed).Tick ☑ – AddTrust External CA Root
Tick ☑ – Terena SSL CA
Tick ☑ – UTN-USERFirst-Hardware
Notifications before connecting: Tell user if the server’s identity can’t be verified
Select Authentication Method: Secured password (EAP-MSCHAP v2)
Tick ☑ – Enable Fast Reconnect
Untick □ – Disconnect if server does not present crypto binding TLV
Untick □ – Enable Identity Privacy

15. Click on the Select Authentication Method.. button

16. Untick â–¡– Automatically use my Windows logon name and password (and domain if any)

17. Click OK and then click OK on the Protected EAP Properties window too

18. Back in the eduroam Wireless Network Properties window, click Advanced Settings

19. Check that the settings match the following:

Tick ☑ – Specify authentication mode
Specify authentication mode: User authentication
Untick □ – Enable single sign on for this network

20. Click on the Save credentials button and enter the following:

User name: Your full username
Password: You usual password

21. Click OK and then click OK on the Advanced settings window too

22. Click on the Connection tab of the eduroam Wireless Network Properties window

23. Check that the settings match the following:

Tick ☑ – Connect automatically when the network is in range
Untick □ – Look for other wireless networks while connected to this network
Untick □ – Connect even if the network is not broadcasting its name (SSID)

24. Click OK and then click Close on the Manually connect to a wireless network window

25. Close the Network and Sharing Centre window

26. Back in the Network & Internet settings window, scroll to the top and click on eduroam

27. Tick ☑ “Connect automatically” and and click Connect

28. Microsoft will ask if you wish to continue, click Connect

Are there any conditions of use?

Yes, Use of our eduroam provision is subject to our TEN Group Conditions of Use, the JANET acceptable use policy (AUP) and the JANET eduroam Policy.
Use of eduroam is limited to current students and staff of member institutions.

It is an eduroam condition of use that users must remove the eduroam wifi profile from their mobile devices when their association with City College Norwich or other eduroam member institutions ends.


FAQ’s: Alternative Guest wifi

How do I obtain Guest wifi access for my guests and visitors?

You can obtain guest IDs from reception. If you are organising a larger event with a number of visitors, we suggest you contact I.T. Services well in advance.

Is there a charge for using Guest wifi?

No, both our guest and eduroam wifi services are free.

Why is a username required at all?

Usernames and passwords ensures that only official Staff, Student, guests and visitors to our institutes can use our wifi service.

Why isn’t my Guest wifi account working?

The password may have been changed.  Please contact Reception for an update.

Further Resources

For further information, please see the eduroam website.

Eurodam Certificate

Certificate url: